Low risk · High engagement
Trust
Healthy metrics and a merchant that is actively managing risk. A good candidate for growth and higher limits.
Platform
Merchant Engagement Score™
Risk metrics tell you which merchants have a problem. Slyce360’s proprietary Merchant Engagement Score tells you which merchants are doing something about it.
What it is
A measure that separates fact from fiction: are your merchants really on top of risk?
Acquirer reporting can’t tell you if a merchant is well intentioned, doesn’t know what to do or is actively managing the payments metrics that matter to you. Slyce360’s Merchant Engagement Score does.
How to read it
Four merchant profiles, four different conversations.
High risk · High engagement
Guide
The merchant has a problem, but is actively working to fix it. Support the effort with Slyce360 Analytical Services or require the merchant to move up to Managed Services.
Low risk · Low engagement
Watch
Fine today, but not watching. Tighten up notification thresholds, and intervene early with a specific action plan. Use Slyce360 Analytics Services where necessary.
High risk · Low engagement
Warn
The merchant has a problem and isn’t acting to resolve it. Termination may be necessary, or impose Managed Services to try to save the account.
Why it matters
- Prioritize the right merchants. Two merchants with the same dispute rate need very different responses if one is fixing the problem and the other is ignoring it.
- Keep good merchants processing. Our score affords you the confidence to give engaged merchants more time to recover instead of termination as your only option.
- Support your compliance decisions. You’ll now have a measure of how each merchant behaved to support your conversations with sponsor banks, card brands and regulators.
Learn how our Merchant Engagement Score can help you.
Talk to our team about how Slyce360 scores and groups your merchants.
Schedule a Consult